FAQs
What should I bring with me when I come for a scheduled office appointment?
Please arrive 10-15 minutes early for your appointment for registration and to fill in a health questionnaire.
When you come for your appointment please remember to bring the following:
- Referral letter from GP, family physician or other doctor
- Medicare card, DVA card and pension card
- Have your private hospital insurance information with you
- Copies of results, X-Rays, MRI’s, CT scans etc and any other relevant information
What should I do to cancel an appointment?
Telephone the office during business hours and allow at least 1 day’s notice so that we can offer your appointment time to patients on our waiting list.
We recognise that your time is valuable, and we make every effort to run on time. Occasionally emergencies or patients require a little more time, and these cause scheduling delays beyond our control. We apologise if we keep you waiting.
Are my medical records kept private and confidential?
Your medical records will be treated as a confidential document. We will never release your file or your personal details to any third party without your consent.
Do I need a referral from my family doctor?
Yes, it is important that you seek the advice of your family doctor before making an appointment with any specialist. Your GP will direct you to the specialist most appropriate to your needs and may order preliminary blood tests or scans. Dr Gailani will keep your doctor informed of your treatment and progress, so that you will benefit from a co-ordinated, collaborative model of care.
