Our Policies

What should I do to cancel an appointment?

Telephone the office during business hours and allow at least 1 day’s notice so that we can offer your appointment time to patients on our waiting list.

We recognise that your time is valuable, and we make every effort to run on time. Occasionally emergencies or patients require a little more time, and these cause scheduling delays beyond our control. We apologise if we keep you waiting.

Are my medical records kept private and confidential?

Your medical records will be treated as a confidential document. We will never release your file or your personal details to any third party without your consent.